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Business Owner Bill of Rights


City Small Business Services, Department of

As part of New York City's commitment to provide New Yorkers with excellent customer service, the Mayor's Office and the City Council have created a Business Owner's Bill of Rights.

Business owners in New York City have the right to:
  • Courteous and professional treatment by New York City employees
  • Inspectors who are polite, professionally dressed, and properly identified
  • Information about how long inspections will take and the cost of all related fees
  • Knowledgeable inspectors who enforce agency rules uniformly
  • Receive information about agency rules from inspectors or other employees
  • Contest a violation through a hearing, trial or other relevant process
  • Request a review of inspection results or re-inspection as soon as possible
  • Receive explanation from inspectors (if requested) on violation details and instructions for viewing inspection results
  • Access information in languages other than English
  • Comment, anonymously and without fear of retribution, on the performance or conduct of New York City employees
If you have not received service that meets the Bill of Rights, please use the City's feedback tool, available by clicking on "Contact Us." All comments and information submitted through the Customer Survey will be kept strictly confidential and used exclusively to enhance service to business owners.

NYC Mayor's Office of Operations (MOO)

253 Broadway
10th Floor
New York, NY 10007

For further assistance, please call 311 and ask for: Business Owner's Bill of Rights

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