Business Owner Bill of Rights

As part of New York City's commitment to provide New Yorkers with excellent customer service, the Mayor's Office and the City Council created a Business Owner's Bill of Rights.

As a business owner in New York City, you have the right to:

• Polite and professional treatment by New York City workers
• Inspectors who are polite, well-dressed and have ID
• Information about how long inspections will take and the cost of all inspection fees
• Inspectors who know the rules and enforce them fairly
• Get information about rules from inspectors or other workers
• Contest a violation through a hearing, trial or other process
• Ask for a review of inspection results or a re-inspection quickly
• Get an explanation from inspectors (if asked) on violation details and how to see inspection results
• Access information in languages other than English
• Comment, anonymously and without fear of retaliation, on the performance or conduct of New York City workers

If you have not received service that meets the Bill of Rights, please use the City's feedback tool by choosing "Contact Us." All comments and information sent through the Customer Survey will be kept private and used only to improve service for business owners.